Terms & Conditions

1. The warranty is valid for 2 years, covering manufacturing defects. To be eligible for the additional 1-year warranty extension, registration must be completed online. This extends the total warranty period to 2 years. This warranty applies to both cordless tools and electric tools within the Makita group.

2. The warranty period for the XGT 40-volt battery tool group is 3 years, covering any manufacturing defects. To be eligible for the additional 1-year warranty extension, registration must be completed online. This extends the total warranty period to 3 years for all models within the XGT 40-volt battery tool group.

3. The warranty is valid for 1 year if the warranty registration is not completed online. Purchasers will receive only a 1-year warranty, and proof of purchase from an authorized dealer is required to claim the warranty (receipt). *Products must be used under normal conditions and in accordance with the instructions in the user manual to be eligible for warranty coverage.

4. The warranty for engine, laser, battery backpack, wall scanner, flashlight, refrigerator, microwave, and hairdryer (excluding fan blades and heating elements) is for a duration of 6 months. This warranty does not cover damage resulting from normal customer usage.

5. Online warranty registration must be completed within 14 days from the date of purchase. Failure to register within this timeframe will result in the inability to extend the warranty period under any circumstances.

6. This warranty does not cover shipping costs and travel expenses.

7. The product warranty from Makita covers the replacement of parts rather than the replacement of the entire product.

8. During the warranty period, customers have the right to receive free replacement parts for each damaged part, limited to one replacement per part. This applies throughout the warranty duration of the product, except in cases specified in the section below.

Exceptions to the warranty coverage.

- The product has been damaged due to the use of non-genuine batteries, chargers, or accessories not provided by Makita. Modification, addition, or replacement of non-genuine parts that are not authentic Makita components, including the use of products not purchased from authorized distributors in Thailand, will result in the voiding of the product warranty. Please be aware that utilizing or altering unauthorized equipment may lead to the loss of warranty coverage for the entire product or specific components. It is essential to understand and adhere to these conditions and use equipment and accessories in accordance with the manufacturer's specifications.

- The product has been misused for purposes other than intended, resulting in damage due to dust or water, leading to corrosion and rust. Any type of accident, including impacts, falls, fire incidents, and inadequate maintenance, has caused damage to the product.

- Damage caused by exceeding the specified electrical power capacity or the use of non-standard electrical power.

- Connection of non-genuine supplementary accessories that do not meet the standards specified by Makita, such as improperly wired extension cords or power cords with a diameter less than 1 millimeter (power plugs meeting standards are exempt).

- Supplementary accessories or parts that wear out from normal usage, such as carbon brushes, power cords, plugs, adapters, including fan blades, are not covered under the warranty conditions.

- If the product's serial number has been altered, tampered with, or is unreadable.

Terms and conditions of battery and charger

1. Warranty of 1 year is provided in case of manufacturing defects for all models of batteries and chargers.

2. In the case where only the purchase receipt is available, a 6-month warranty will be provided. To extend the warranty by an additional 6 months, online registration is required. Registration must be done through LINE: @makitaofficial.

3. Damage to the product resulting from exposure to dust or water, leading to corrosion and rust, all types of accidents due to mishandling, including impacts, falls, fire incidents, and inadequate maintenance, is not covered under the warranty.

4. Batteries damaged by non-standard tools, counterfeit products, modifications, or non-genuine items not from Makita will not be covered under warranty.

5. The warranty for the battery and charger requires that any issues encountered with the battery and charger must be sent to the company for inspection before any claim approval. The company will use diagnostic equipment to assess the status of the battery. The company reserves the sole discretion to determine whether the observed issues fall within the scope of this warranty or not.